Effective Date: July 31, 2026

Last Updated: Aug 5, 2026

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Overview

Korvian UAV is a business unit and trade name of Korvian Holdings LLC (“Korvian,” “we,” “us,” or “our”) that operates an e-commerce storefront, online catalog, pricing-request and RFQ processes, and related commercial services. This Return Policy describes when products purchased from Korvian may be returned, the conditions that apply, and how approved refunds or other resolutions are handled. This Policy is incorporated by reference into the Korvian UAV Terms and Conditions.

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Return Authorization

All returns require prior written authorization from Korvian. Contact us within the applicable return period and obtain a Return Merchandise Authorization (RMA) and return instructions before shipping any product back. Unauthorized returns may be refused, delayed, or returned to the customer.

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Return Window for Stocked Products

Unused stocked products may be eligible for return if a return request is submitted within thirty (30) days after delivery, subject to this Policy, product-specific restrictions, and any applicable manufacturer or supplier requirements. Approval is not automatic and is confirmed through the RMA process.

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Condition Requirements

To be considered for a discretionary return, a product generally must be: Unused, uninstalled, unaltered, and in the same condition in which it was received; In its original packaging, with seals intact where applicable; Complete with all manuals, labels, cables, mounting hardware, accessories, and documentation; In resalable condition; and Accompanied by the applicable order number or other proof of purchase.

Products supplied with controlled documentation, serial or lot records, tamper-evident packaging, or customer-specific traceability requirements may be subject to additional return restrictions if packaging, labels, records, or chain-of-custody information has been altered, removed, separated, or compromised.

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Special-Order and Sourced Products

Products obtained specifically for a customer through an RFQ, special order, supplier-direct purchase, non-stock sourcing arrangement, or other customer-specific procurement path are generally nonreturnable unless Korvian agrees otherwise in writing before the order is placed. This restriction does not apply when a product is damaged, defective, incorrect, or materially inconsistent with the confirmed quotation or order requirements.

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Custom, Configured, and Assembled Products

Customer-specific kits, configured products, modified items, custom packaging, cut materials, specially assembled products, firmware-configured hardware, and other products prepared to customer requirements are generally nonreturnable unless damaged, defective, incorrect, materially nonconforming, or otherwise approved by Korvian in writing.

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Batteries, Hazmat, and Regulated Products

Batteries, battery packs, chemicals, hazardous materials, and other regulated products may be nonreturnable or subject to additional restrictions because of safety, condition, packaging, transportation, carrier, manufacturer, or supplier requirements. Opened, activated, installed, damaged, or improperly stored batteries are generally not eligible for discretionary return.

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Do not ship a battery, hazardous material, or potentially regulated product back without specific written instructions from Korvian. The customer may be responsible for compliant packaging, labeling, documentation, and transportation costs where permitted.

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Other Nonreturnable or Restricted Items

The following products are generally nonreturnable unless required by law or approved by Korvian in writing: Opened consumables and single-use products; Software licenses, digital products, or downloadable content after access or activation; Opened electronics, paired or activated devices, products with altered firmware, and products with broken or removed tamper-evident seals; Installed, used, damaged-after-delivery, incomplete, or altered products; Products identified as final sale on the product listing, quotation, order confirmation, or invoice; and Products subject to manufacturer or supplier return restrictions that were disclosed before purchase or are incorporated into the order terms.

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Damaged, Defective, Incorrect, or Nonconforming Products

Inspect shipments promptly after delivery. Contact Korvian as soon as reasonably possible if a product is damaged in transit, defective, incorrect, short in quantity, materially inconsistent with the confirmed quotation or order, or missing components or documentation that Korvian specifically confirmed would be included.

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Korvian will review the circumstances and, as appropriate, may arrange a replacement, repair coordination, return, refund, manufacturer or supplier warranty support, or another mutually agreed resolution. The available resolution may depend on product availability, the nature of the issue, applicable manufacturer or supplier terms, and non-waivable rights under applicable law.

Retain the product, original packaging, shipping carton, labels, documentation, photographs, and other evidence until Korvian provides instructions. For visible shipping damage, please notify Korvian within forty-eight (48) hours when reasonably possible so that carrier claims can be supported. Failure to report within that period does not automatically waive rights that cannot lawfully be waived.

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Inspection of Returned Products

All returned products are subject to inspection. Korvian may deny a discretionary return or reduce the refund if the product is incomplete, used, installed, altered, damaged after delivery, improperly packaged, missing documentation or accessories, or no longer in resalable condition.

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Restocking Fees

Approved discretionary returns may be subject to a restocking fee of up to fifteen percent (15%) of the product price, depending on product condition, packaging, supplier requirements, and order type. Any applicable fee will be communicated during the RMA process when reasonably determinable.

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Return Shipping

For approved discretionary returns, the customer is generally responsible for return shipping, insurance, packaging, and related costs. Original shipping, expedited-service, handling, and hazmat charges are generally nonrefundable.

When Korvian confirms that it shipped an incorrect or materially nonconforming product, or approves a return because of a confirmed Korvian error, Korvian will determine the appropriate return-shipping arrangement. Use a trackable and adequately insured shipping method when instructed to arrange the return. Korvian is not responsible for return shipments lost or damaged before delivery to Korvian or the designated return location.

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Refunds

Approved refunds are generally issued to the original payment method after the returned product is received and inspected. Korvian generally processes approved refunds within five (5) to ten (10) business days after inspection, although the payment processor, bank, card issuer, supplier involvement, or other circumstances may affect when funds are posted.

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Exchanges

Korvian does not generally process direct exchanges. When an exchange is appropriate, the original item may need to be handled through the return process and a separate order placed for the replacement product. Korvian may use another resolution when doing so is more practical.

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Manufacturer and Supplier Warranties

Some products may include a manufacturer or supplier warranty that extends beyond Korvian's return period. Any such warranty is subject to the issuing party's duration, coverage, exclusions, claim procedures, and available remedies. Korvian may assist with proof of purchase, documentation, and claim coordination where applicable, but does not extend, replace, or independently administer the warranty unless expressly stated in writing. Manufacturer or supplier warranty coverage does not make a product eligible for return under this Policy after the applicable Korvian return period has expired.

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Order-Specific Terms

A product listing, quotation, order confirmation, invoice, supplier restriction, or separate written agreement may contain product- or order-specific return terms. If those terms conflict with this general Policy, the more specific written terms accepted for the applicable order will control to the extent permitted by law.

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United States Sales

Korvian currently accepts orders for shipment within the United States only. International returns are not accepted because international sales and shipments are not currently supported.

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How to Request a Return

Email returns@korvian.com with the order number, product name or part number, quantity, reason for the request, and photographs or supporting information where relevant. Korvian will review the request and provide an RMA and instructions if the return is approved.

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Contact Information

Questions about this Policy may be directed to Korvian UAV, a business unit and trade name of Korvian Holdings LLC. Reach us at 301 S McDowell St, Ste 125-1161, Charlotte, NC 28204, by phone at (704) 323-6968, or by email at info@korvian.com.